When is the reminder sent?
24 hours before the visit. If the guest booked later than that, the reminder goes at 8:00 on the day of the visit. Bookings made on the day itself don’t get a reminder.
Restaurant SMS reminders sent at the right moment.
Guests get their confirmation by text when they book, then a reminder 24 hours before with a link to change or cancel. Texts go out in the guest’s language, and never between 9 pm and 8 am.
- Confirmations, reminders and waitlist offers
- In the guest’s language
- No texts between 21:00 and 08:00
1 · The texts
Alpine Lake House
Text message
Tue 18:03
Alpine Lake House: your table for 4 on Sat 26 Dec at 12:30 is confirmed. Manage or cancel: alpinetable.com/b/7Hq2
Fri 12:30 · 24 hours before
Reminder: your table at Alpine Lake House for 4 on Sat 26 Dec at 12:30. Manage or cancel: alpinetable.com/b/7Hq2
Delivered · no texts between 21:00 and 08:00
2 · The email, from you
Alpine Lake House
See you soon: Sat 26 Dec, 12:30
See you soon
Claire, this is a reminder of your reservation for 4 guests at Alpine Lake House on Sat 26 Dec, 12:30.
Manage reservation
You can cancel online up to 24 hours before your reservation.
Replies go to your Inbox
3 · Who still needs a nudge
Tonight · Dinner
1 needs actionJonas Keller
19:30 · 2 guests
Paul Moreau
20:00 · 4 guests
Lea Novak
20:15 · 3 guests
Claire Dubois
20:30 · 4 guests
Why texts
A reminder is the simplest no-show fix.
Many no-shows are guests who forgot, or whose plans changed and who didn’t want to call. A short text with a cancel link solves both.
01
On the mountain, the phone is in a pocket
A text shows on the lock screen between runs. An email often waits until the evening.
02
Cancelling takes one tap
The link in every booking text lets guests change or cancel without calling you mid-service.
03
The table comes back in time
A cancellation the day before can go to your waitlist instead of staying empty.
How it works
The right text, sent for you.
Choose which texts go out in Settings → Notifications. AlpineTable sends each one at the right time.
Confirmation
Sent when the guest books. For booking requests, guests get a text when the request arrives and another when you approve it.
Reminder the day before
Sent 24 hours before the visit. Booked later than that? It goes at 8:00 on the day. Same-day bookings don’t get one.
Quiet at night
No reminders between 21:00 and 08:00, and none less than two hours before the visit.
Change or cancel in one tap
Every booking text links to a page where the guest can change or cancel.
Waitlist offers
When you offer a freed-up table, the next party gets a text with a link that holds it for 30 minutes.
Text one guest
Need to say something specific? Send a short text to a guest from the guest book.
Text, email or phone call?
Use each for what it does best.
AlpineTable sends texts and emails, so each message lands where it is most useful.
Text messageAlpineTableEmailPhone call
Where it lands
Text messageThe lock screen
EmailThe inbox
Phone callWherever the guest is, if they pick up
Change or cancel
Text messageOne tap, from the link
EmailOne tap, from the link
Phone callThe guest has to call you back
Staff time
Text messageNone, it’s automatic
EmailNone, it’s automatic
Phone callA few minutes per booking
Best for
Text messageThe reminder the day before
EmailFull details, a calendar invite, replies
Phone callLarge groups and special requests
AlpineTable sends texts and emails automatically. Phone calls are up to you.
When a reminder isn’t enough
Two more ways to keep tables full.
Refill cancelled tables
Offer a freed-up table to the next party on the waitlist. They get a text with a link to book it.
Keller, 4 · 12:30 cancelled
09:14A table for 4 is free at Alpine Lake House on Sat 26 Dec at 12:30. Book it before 09:44: alpinetable.com/w/k3f9
Text message · 09:14
Rossi, 4 · booked from the waitlist
Ask for a card on busy days
A card guarantee on larger tables and peak services. Nothing is charged when the guest books.
Add a card to confirm
Alpine Lake House holds your table for 20 minutes while you add a card.
Card guarantee
No payment now. Alpine Lake House may charge €25 per guest (€150 for 6 guests) if you don’t come, or if you cancel less than 24 hours before.
4242 4242 4242 424212 / 28
Confirm with card
Card details go straight to Stripe, the payment provider of Alpine Lake House. AlpineTable never sees your card number.
FAQ
Common questions
Will guests get texts at night?
No. Reminders don’t go out between 21:00 and 08:00, and none are sent less than two hours before the visit.
Which language are texts in?
The guest’s language. Texts are written in English, French, German, Italian, Spanish and Dutch.
Can I choose which texts go out?
Yes. Confirmations, reminders and waitlist offers each have their own switch in Settings → Notifications.
Do guests get an email too?
Yes. Confirmations and reminders also go out by email under your restaurant’s name, with your logo and a calendar invite. Guest replies land in your Inbox.
How do I switch texts on?
Texts go out once your restaurant has been verified. Then choose which ones to send in Settings → Notifications.
Remind every guest. Without picking up the phone.
Confirmations, reminders and waitlist offers by text, in each guest’s language.